Pete - Pete is one of the cooks at the nursing home. He quickly befriends Ehrenreich, taking cigarette breaks with her in his car.
Ted Ted is Ehrenreich’s boss at Merry Maids; he owns the franchise where Ehrenreich is employed.
Tammy - Tammy is the office manager at Merry Maids.
Liza - Liza is the leader of the one of the teams Ehrenreich cleans with while working at Merry Maids.
Rosalie - Rosalie is a fellow “maid.” She is fresh from high school, and Ehrenreich pesters her about eating healthy food.
Pauline - Pauline is another Merry Maids employee. She owns her own home, but sleeps on the couch because her grown children and grandchildren live with her and fill up the bedrooms.Maddy - Maddy, who works for Merry Maids, is “a single mom of maybe twenty-seven or so”; she has difficulties with child care. Holly - Holly is the leader of another team Ehrenreich cleans with while working at Merry Maids. Roberta - Roberta is a “bustling platinum-haired woman of sixty or so” who works in personnel at Wal-Mart. Caroline - Caroline is the aunt of Ehrenreich’s friend. Ehrenreich talks with her about what it is really like to live a low-wage lifestyle. Melissa - Melissa works with Ehrenreich in ladies’ wear. She has only been at Wal-Mart for a few weeks longer than Ehrenreich. Ellie - Ellie is “[g]ray-faced and fiftyish.” She is another Wal-Mart employee.
Howard - Howard is an assistant manager at Wal-Mart. Ehrenreich is not fond of him because he is typical of management.
Rhoda - Rhoda is a “bossy and self-satisfied” Wal-Mart employee.
Isabelle - Isabelle supervises Ehrenreich at Wal-Mart.